Question 1

How do I find my portraits?

Accepted Answer

You can click on any of the blue "View Proof Gallery" buttons on the site. There's one on this page.

https://static.wixstatic.com/media/f7c03c_a751f2adc10247d992dbfd900ff2451d~mv2.png

It will take you to the access code login page. Enter your group's code and click the Open Your Album.

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You can use the search line to find your student or find them in the list and click Login to the right of the line. Click on the Order Photos button and then the Choose Photo on any package. You can click Select A Pose to view your portraits.

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If you have multiple students
You will need to repeat the steps to login for each one. That will make them accessible in a single viewing. When you click Choose Photo on any package there is a Select A Child button that will let you switch between students. Anything ordered for each will appear in a single shopping cart.

https://static.wixstatic.com/media/f7c03c_f5f89413abcf44689afd4b67f1074f30~mv2.png

Each school has a three week period to view portraits and place orders. The clock on each page shows the time remaining. After that ordering is closed for this school year.

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Question 2

What do I do if I don't have my groups "Gallery Access Code" to see my portraits?"

Accepted Answer

You need the gallery Access Code to log in. It was on the back of the postcard we sent you.

https://static.wixstatic.com/media/f7c03c_c37713198974463db33e291afceccc9c~mv2.png

If you didn't receive the postcard, you can get the access code from your instructor or another student in your group. The password is unique to each group, not individual.

Each school has a three week period to view portraits and place orders. The clock on each page shows the time remaining. After that ordering is closed for this school year.

https://static.wixstatic.com/media/f7c03c_d46f9e04453a4507be348014dc1d3ad1~mv2.png

Question 3

Why can't I log in with the gallery access code?

Accepted Answer

1. If you enter your gallery access code and can not log in you may need to check that you have the correct password. (check with another student in your group or the instructor. The password is the same for the whole group)

2. You may have missed the ordering deadline for this year. Each school has a three week period to view portraits and place orders. After that ordering is closed for this school year.

Question 4

What is the difference between Basic retouching and Fully retouched?

Accepted Answer

Basic Retouching:
Our Basic retouching uses AI software to clean up blemishes.

Full Retouching:
Chris takes your images to the next level with photoshop including masked levels for perfect skin tone, whiten teeth and clean up stray hairs but keeps it looking natural.

Question 5

What is that written across my portraits in the gallery and will it be on my portrait prints?

Accepted Answer

That's our copyright watermark. It only appears in the gallery. It won't be on anything you order.

Question 6

Can I order more than one pose in a package?

Accepted Answer

Each package is printed from 1 pose. You can order additional packages with the same or a different pose.
 
Digital download images have basic retouching. Package prints are fully retouched.

Each school has a three week period to view portraits and place orders. The clock on each page shows the time remaining. After that ordering is closed for this school year.

https://static.wixstatic.com/media/f7c03c_d46f9e04453a4507be348014dc1d3ad1~mv2.png

Question 7

Who selects my student's pose for the group composite?

Accepted Answer

CG Photo chooses the pose for the group composite. This makes receiving your order faster.

Question 8

How and when will I receive my portrait order?

Accepted Answer

The finished prints will be delivered to your student at school. Normal delivery is 6 to 8 weeks from the beginning of your groups ordering period.

Question 9

What can I do if I'm not happy with my order? Can I get a refund?

Accepted Answer

If for some reason you're not happy with your order please let us know. You can use the "Contact Us"(https://www.cgphoto.online/contact-us) page on the site. We will get back to you and try to fix the problem. If we are unable to fix it then you can get a full refund.

Question 10

Can I cancel my order?

Accepted Answer

If for some reason you need to cancel your order you can do so up to 48 hours from the time the order was placed. Please use the "Contact Us"(https://www.cgphoto.online/contact-us)page on the site to let us know you would like to cancel the order. We will get back to you and let you know that your order has been canceled and your refund will be credited back to the card you used to place the order.

Question 11

How do I get my Digital Download portrait?

Accepted Answer

The Free Digital Download is available for each Portrait Package purchased. If you added the Optional Download special with your package they will be available to download too.
 
After you've completed your order the digital download files will be processed for downloading. As soon as they are ready you will receive a email with a link to your order status page. It has the buttons to download your file/files.

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Question 12

I received my order, do I have all my prints?

Accepted Answer

Each package is printed from 1 pose and has a free digital download of that pose.
The Optional Digital special  has all the poses in the students gallery as digital downloads.

Package A has 2-5x7s and 8 wallets
Package B has 4-5x7s and 8 wallets
Package C has 1-8x10, 2-5x7s and 8 wallets
Package D has 2-8x10s, 2-5x7s and 8 wallets

The Group Composites is printed on 1-8x10 
(very large groups are printed across 2-8x10s)

FAQ